Conexus Solutions Appoints Jim Rondinone as Director of Client Services
As a Director of Client Services, Jim Rondinone’s role is to lead a team of Program Managers who oversee our service delivery to the Company’s customers. He will help ensure that Conexus’ Program Managers continue to grow and develop their skills to become more effective in their role, thereby increasing the value of the company’s deliverables and ultimately strengthening the relationships that the team has with their customers.
“Making a difference, in business and in life, is essential. As a dynamic, strategically focused executive leader, as well as a change agent, I have a record of success achieving service delivery excellence across the life sciences industry,” said Rondinone. “My ‘people-first’ philosophy, forward-thinking vision, and drive for actionable insights have historically allowed me to lead teams that have provided best-in-class customer experiences as well as strategic value for those customers.”
Utilizing his experience in the life sciences sector, Rondinone has built trusted, long-lasting alliances to facilitate cohesion and open communications within his support teams as well as with Conexus’ customers. In his most recent roles, he served as an Associate Vice President for both Client Services and Audits Inventory Management Services (AIMS) at Knipper Health. He led the delivery of client audits, budget management, and business plan development while establishing workflows, allocating resources to support teams, establishing and ensuring service-levels in an environment that strove for continuous improvement in services and technology.
Prior to Knipper Health, he held various leadership roles at inVentiv Health. There, Rondinone supported the Sales Operations team and managed day-to-day operations and implementations from proposal and scope of work through contracting, project scheduling, and deployment while accelerating customer success and reducing compliance risk. His biggest challenge was to make sure that the team delivered an optimal outcome for their customers amid the company’s dynamic organizational changes and explosive growth. That experience will allow him to apply many of those lessons learned to the explosive growth that Conexus Solutions, Inc. is experiencing.
“We are excited to have Jim join the Conexus team. Jim’s relevant and broad operational and leadership experience supporting life sciences customers will further enhance Conexus’ expertise and capabilities, allow for additional organizational scalability/growth, and ultimately strengthen our relationships with our customers,” said Ernie Payne, Vice President, Client Services
About Conexus Solutions, Inc.
Conexus Solutions, Inc. provides small and mid-size life sciences companies with sales and marketing operations support. This includes implementation and ongoing support of Veeva CRM, Veeva Vault, Salesforce Sales, Service, Marketing, and Health cloud, content creation (CLM, approved email, etc.), data science and insights, a multi-level help desk and hardware depot support.
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